An AI receptionist built into your practice, not bought off a shelf.
Aesthetic and elective patients research at night and book with whoever answers first. This answers every call and enquiry in seconds, at any hour, in your practice voice, and hands anything clinical to a person. It does what an after-hours medical answering service does, without putting anyone on hold or reading from a script that was written for a different clinic.
Available to practices across the United States and Canada.
What is an AI front desk for a clinic?
An AI front desk answers patient enquiries at the moment they arrive, including nights and weekends, and hands anything clinical to a human. It matters because aesthetic and elective patients research late and book with whoever replies first. An enquiry that arrives at eleven at night and is answered at nine the next morning has usually been lost in between, and nothing in standard reporting shows this, because the enquiry was captured and looks identical to every other lead in the CRM. A working setup does four things: replies immediately with a real answer to the question asked rather than a form receipt, escalates anything involving medication, suitability or contraindication to a person, continues following up if nobody responds, and writes the whole exchange back to the CRM so the enquiry stays attributable. A chatbot that cannot answer the real question makes this worse, because it adds a step before the same silence.
How this actually works.
Human-grade
Trained on your treatments, pricing logic, tone and FAQs. Patients experience your best coordinator, not a chatbot.
Always on
Nights, weekends and holidays, which is exactly when high-intent enquiries arrive and go unanswered.
Hands over cleanly
The moment a conversation needs a person, your team takes it with full context. It does not invent clinical answers.
Wired to revenue
Every conversation lands in the CRM with its source, so front-desk follow-up appears in the revenue reporting too.
What people ask before buying this.
Will patients know it is AI?
Judge it yourself on a demo. It answers in your practice voice and escalates to a human rather than bluffing.
What stops it giving medical advice?
It is scoped to answer logistics, pricing and process, and to hand over the moment a question turns clinical.
Is this a product I sign up for, or something you build?
Built, for your practice specifically. There is no self-serve signup and no monthly licence for software you did not shape. We configure the answering logic around your treatments, your pricing rules, your escalation boundaries and your CRM. That takes longer than a signup and it is the reason it answers like your clinic rather than like a generic bot.
How is this different from an answering service?
A traditional medical answering service takes a message. This answers the question. A human service reads from a script and cannot tell a prospective patient what a procedure costs or whether recovery affects their work. Ours can, because it is configured from your own material, and it books directly into your calendar rather than emailing the practice to call somebody back.
What happens with clinical questions?
They stop and wait for a person. Anything touching medication, suitability or contraindication is escalated rather than answered, and that boundary is configured before launch rather than learned afterwards. Speed matters everywhere in this process except here.
Does it handle phone calls or only web enquiries?
Both, and the phone half matters more than practices expect. Between 40 and 60% of healthcare conversions arrive by phone rather than through a form, so a setup covering only web enquiries reaches the smaller half of the problem.
Is it HIPAA compliant?
It is built so protected health information stays inside infrastructure covered by a Business Associate Agreement, and nothing carrying an identifier reaches an advertising platform. Where the engagement requires access to PHI, a BAA is executed before work begins.
Do you work with practices in the United States and Canada?
Yes. The work is remote and the systems are cloud-based, so the engagement runs the same way it would for a practice down the road. Calls are scheduled in your timezone. Where a project needs someone physically present, which is rare outside production work, we say so before it starts rather than after.
How does HIPAA affect what you do?
It shapes the design rather than sitting on top of it. Advertising platforms are not HIPAA compliant and are treated as non-HIPAA third parties, so the measurement is built so protected health information never reaches them. Where an engagement requires access to PHI, a Business Associate Agreement is executed before work begins.
What does an engagement cost?
Most start with a fixed-fee diagnostic lasting about ten days, which sizes every gap in booked treatments and produces a roadmap you keep whether or not the work continues. Ongoing engagements sit in the range US practices will recognise for healthcare growth retainers. Pricing is on the plans page and is not quoted by number of hours.
This works hardest with the pieces around it.
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Open →Is this the piece you are missing?
Thirty minutes and rough numbers is enough for an honest read, including when the answer is that you do not need this.